Fraktpolicy
At Freeshia, we work to make every order’s journey as smooth and reliable as possible. Orders are carefully prepared before being handed over to DHL for delivery.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
During promotional periods, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.
Please make sure your shipping details are correct before completing your purchase.
2. Delivery Time
Once your order has been dispatched, delivery times depend on the destination and the DHL service available for your shipment.
Estimated delivery time is generally 3–10 business days after dispatch.
Please note that these are estimates rather than guaranteed delivery dates. Delays can occur due to customs inspections, weather conditions, public holidays, transportation disruptions, or circumstances outside our control.
3. DHL Tracking
After your order has been shipped, you will receive a shipping confirmation containing tracking information when available.
You can use the tracking number to follow your shipment's progress and view the latest delivery updates provided by DHL.
Please allow some time for tracking information to become active after the parcel has been handed to the carrier.
4. International Shipping
Freeshia may ship orders to eligible international destinations through DHL.
International deliveries can be subject to customs clearance procedures. The time required for customs processing varies by country and is outside our control.
Customers are responsible for providing complete and accurate delivery information and complying with applicable import requirements in their destination country.
5. Customs Duties and Taxes
Depending on the destination, your order may be subject to customs duties, import taxes, VAT, or other government charges.
Unless explicitly stated otherwise at checkout, these charges are not included in the product or shipping price and may be collected from the recipient by the relevant authorities or delivery provider.
Freeshia cannot guarantee the amount of any customs or import charges.
6. Incorrect Shipping Information
Customers are responsible for ensuring that the shipping address, contact number, and other delivery details provided at checkout are accurate.
If an order has not yet been shipped and you notice an error, contact us immediately. We will try to update the information where possible.
Once an order has been dispatched, we may be unable to change the delivery address.
Additional shipping or handling charges resulting from incorrect or incomplete information may be the customer's responsibility.
7. Delivery Attempts
DHL may make one or more delivery attempts depending on the destination and applicable DHL service.
If delivery cannot be completed, DHL may provide instructions for rescheduling delivery, collecting the package, or taking another appropriate action.
Customers should monitor their tracking information and respond promptly to any delivery requests.
8. Delayed Shipments
While we aim to meet the estimated delivery timeframe, shipping delays can occasionally happen.
Possible causes include:
- Customs clearance
- Severe weather
- Public holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- High shipping volumes
- Events outside our reasonable control
If your shipment appears unusually delayed, please contact us with your order number and tracking information so we can help investigate the situation.
9. Lost or Missing Packages
If your tracking information indicates that a package has been delivered but you have not received it, please contact us promptly.
We may work with DHL to investigate the shipment and may request additional information from you.
Please do not discard packaging or delivery-related information until the matter has been resolved.
10. Damaged Packages
If your parcel arrives visibly damaged, please document the condition of the package and its contents with photographs as soon as possible.
Contact Freeshia within 7 days of delivery with your order number and supporting photos so we can review the issue and determine the appropriate solution.
11. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions, carrier limitations, or local regulations.
If we are unable to ship an order to the selected destination, we will contact you regarding the available options.
12. Contact Us
For questions about shipping, tracking, delivery delays, or your DHL shipment, please contact our customer service team using the contact details provided on our website.
Please include your order number and DHL tracking number, if available, so we can assist you more efficiently.
Company name: PLOT SPOTTER LTD
Address: 7 Seaton Gardens, Ruislip, England, HA4 0AZ
Company number: 09748658
Store Email: admin@freeshia.com